General Terms and Conditions
Terms and Conditions – LucaCarMods
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: the period within which the consumer can exercise their right of withdrawal.
Consumer: the natural person who is not acting for purposes related to their trade, business, craft, or profession.
Day: calendar day.
Continuing performance contract: an agreement for the regular supply of products and/or services.
Durable data carrier: any means that enables the consumer to store information in a way that allows future consultation and unaltered reproduction.
Right of withdrawal: the consumer's option to withdraw from the contract within the cooling-off period.
Entrepreneur: LucaCarMods.
Distance contract: a contract concluded without the simultaneous physical presence of the consumer and the entrepreneur.
General terms and conditions: these general terms and conditions.
Article 2 – Identity of the Entrepreneur
LucaCarMods Wijksestraat 33 6617B Bergharen Email: contact@lucacarmods.com Chamber of Commerce number: 70869162 VAT identification number: NL002406485B62
Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded.
Before the contract is concluded, the text of these conditions will be made available to the consumer.
If one or more provisions are null and void or are annulled, the remaining provisions will remain in full force and effect.
Ambiguities regarding the interpretation of these conditions will be interpreted in favor of the consumer.
Article 4 – The Offer
The offer contains a complete and accurate description of the products and/or services offered.
Images depict the products as accurately as possible, but colors may differ.
Obvious mistakes or errors in the offer do not bind the entrepreneur.
All prices include VAT and exclude shipping costs, unless otherwise stated.
Article 5 – The Agreement
The agreement is concluded at the moment the consumer accepts the offer.
The entrepreneur will confirm the agreement electronically.
The entrepreneur may refuse an order if there are well-founded reasons for doing so.
Every agreement is concluded subject to sufficient availability.
Article 6 – Right of Withdrawal
The consumer has the right to withdraw from the contract within 14 days without stating any reasons.
The cooling-off period starts on the day after the consumer has received the product.
The consumer can use the model withdrawal form, but is not obliged to do so. Withdrawal can also be reported in another unequivocal manner, for example by email.
During the cooling-off period, the consumer will handle the product and its packaging with care.
Article 7 – Costs of Withdrawal
The costs of the return shipment are for the consumer's account, unless otherwise stated.
The entrepreneur will refund all payments received from the consumer, including standard delivery costs, within 14 days after the consumer has notified their withdrawal.
The entrepreneur may wait with reimbursement until the product has been received or until the consumer demonstrates that the product has been returned, whichever comes first.
Additional costs resulting from a more expensive delivery method chosen by the consumer will not be reimbursed.
The consumer is only liable for any diminished value of the product resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the product.
Article 8 – Exclusion of the Right of Withdrawal
The right of withdrawal may be excluded for products:
manufactured according to consumer specifications
that are clearly personal in nature
hygienic products whose seal has been broken
provided this is clearly stated in the offer.
Article 9 – The Price
Prices will not be increased during the validity period of the offer, except for changes due to legal regulations.
All prices include VAT.
Printing and typesetting errors are reserved.
Article 10 – Conformity and Warranty
The entrepreneur guarantees that the products comply with the agreement and with the reasonable expectations of the consumer.
Any defects must be reported within a reasonable period after discovery.
A warranty provided by the entrepreneur does not affect the consumer's statutory rights.
The entrepreneur does not guarantee suitability for a specific purpose, unless this has been expressly agreed upon.
Article 11 – Delivery and Execution
Delivery takes place at the address specified by the consumer.
Orders will be delivered within 30 days at the latest, unless otherwise agreed.
In case of delivery delay, the consumer has the right to dissolve the agreement free of charge.
Compensation for damages is excluded, except in cases of intent or gross negligence on the part of the entrepreneur.
The risk of damage or loss remains with the entrepreneur until the moment of delivery to the consumer.
Article 12 – Continuing Performance Contracts
The consumer can terminate a contract entered into for an indefinite period at any time, with a notice period of no more than one month.
Article 13 – Payment
Payment must be made immediately when placing the order using the available payment methods.
The consumer is obliged to report inaccuracies in payment details without delay.
In case of non-payment, the entrepreneur is entitled to charge statutory collection costs.
Article 14 – Complaints Procedure
Complaints should preferably be submitted within 10 days of discovery and be described fully and clearly.
The entrepreneur will respond within 14 days of receiving the complaint.
If no solution is reached, the consumer can submit the dispute to Stichting WebwinkelKeur or the European ODR platform: https://ec.europa.eu/odr
Article 15 – Disputes
All agreements to which these conditions apply are exclusively governed by Dutch law. The Vienna Sales Convention is excluded.
Article 16 – Additional Provisions
Additional or deviating provisions must not be to the detriment of the consumer and must be recorded in writing.
Privacy Policy – LucaCarMods
LucaCarMods Wijksestraat 33 6617B Bergharen Email: contact@lucacarmods.com
Contact person for privacy matters: contact@lucacarmods.com