We value our products and naturally do everything we can to deliver them to you in top condition. However, it can sometimes happen that an order gets damaged during transport or that another problem occurs that allows you to claim warranty.
According to Dutch law, you are obliged to report a defect to us within two months of discovery. If the problem falls within the warranty conditions, we will arrange for repair or replacement free of charge.
It can always happen that something doesn't go quite as planned. We recommend that you first submit your complaint to us by e-mail at contact@lucacarmods.com.
If this does not lead to a solution, you can submit your dispute for mediation to Stichting WebwinkelKeur via: https://www.webwinkelkeur.nl/consument/geschil/
Since February 15, 2016, consumers in the EU can also submit their complaints via the European Commission's ODR (Online Dispute Resolution) platform. This platform can be found at: http://ec.europa.eu/odr
If your complaint is not yet being handled elsewhere, you are free to submit it via the European Union platform.
