Warranty and Complaints

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. However, it may occasionally happen that an order is damaged during transport or that another issue occurs which entitles you to make a warranty claim.

Under Dutch law, you are required to notify us of any defect within two months of discovering it. If the issue falls within the warranty terms, we will provide repair or replacement free of charge.

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Complaints

It is always possible that something does not go exactly as planned. We recommend that you first submit your complaint to us by email at contact@lucacarmods.com .

If this does not lead to a solution, you may submit your dispute for mediation through Stichting WebwinkelKeur via:
https://www.webwinkelkeur.nl/consument/geschil/

As of 15 February 2016, consumers in the EU may also submit complaints via the European Commission's ODR (Online Dispute Resolution) platform. This platform can be found at:
http://ec.europa.eu/odr

If your complaint is not already being handled elsewhere, you are free to submit it via the European Union platform.